Primary Efficiency Metrics

Process Time Reduction

• Time-to-completion: Measure reduction in end-to-end process time
• Task automation rate: Percentage of tasks fully automated
• Human time allocation: Track shift from routine to strategic activities

Volume & Throughput

• Transactions per hour: Measure increase in processing capacity
• Backlog reduction: Track elimination of processing queues
• Peak capacity handling: Assess ability to manage variable demand

Resource Utilization

• Cost per transaction: Calculate new economics of processes
• Infrastructure efficiency: Measure technology resource utilization
• Staffing optimization: Track changes in resource allocation

Case Example: A financial services firm achieved 93% reduction in document processing time while increasing throughput by 4.7x after implementing the 95/5 model.