Key Quality Metrics

Accuracy Measurements

• Error detection rate: Percentage of errors caught by human oversight
• False positive/negative rates: Tracking AI judgment accuracy
• Quality improvement: Measuring enhancement over baseline

Consistency Metrics

• Variance reduction: Measuring consistency across processes
• Compliance adherence: Tracking regulatory compliance rates
• Standard deviation: Assessing predictability of outcomes

Customer Impact

• Customer satisfaction scores: Direct feedback metrics
• Resolution rates: Measuring successful completion rates
• Quality perception: Tracking perceived quality of output

Case Example: A healthcare provider improved diagnostic accuracy by 28% while reducing variability by 64% using the 95% Efficiency Principle for medical coding and claims processing.