The 4-Dimensional Measurement Approach

Effective measurement of the 95% Efficiency Principle requires a multifaceted approach:

1. Efficiency Metrics

   • Task completion time
   • Resource utilization
   • Process throughput

2. Quality & Accuracy Metrics

   • Error rates
   • Precision and recall
   • Customer satisfaction

3. Human Impact Metrics

   • Employee satisfaction
   • Skill development
   • Strategic contribution

4. Business Outcome Metrics

   • Revenue impact
   • Cost savings
   • Innovation metrics

This balanced approach ensures you capture both immediate gains and long-term strategic value.