On-Site Technical Support

• Hands-Free Guidance System

  • Field technicians use voice commands while working
  • "Show me the wiring diagram for this model"
  • "What's the torque specification for this connection?"
  • AI provides contextual information via audio or AR display

• Visual Diagnostic Assistant

  • Technicians photograph or video equipment issues
  • AI identifies components and potential problems
  • Provides step-by-step repair procedures
  • Checks work quality upon completion
  • Updates service records automatically

Field Operations Management

• Location-Aware Task Assistant

  • Field teams message from job sites
  • AI incorporates GPS location in responses
  • "Where's the nearest supply source for part X?"
  • "Who else is working in this area today?"
  • Coordinates logistics and team collaboration

• Documentation Automation

  • Voice recording of job summary converts to structured report
  • Photos taken on-site automatically tagged and categorized
  • AI generates comprehensive service documentation
  • Initiates billing and follow-up processes

Key Results:

• 38% reduction in average time-to-repair
• 65% decrease in documentation time
• 41% fewer return visits due to improved first-time fix rate
• 27% increase in technician satisfaction scores