
Business Outcome KPIs
Connecting to Bottom-Line Results
Financial Impact Metrics
Direct Financial Measures
- Cost reduction: Total cost savings from implementation
- Revenue growth: Attributable revenue increases
- Margin improvement: Enhanced profitability metrics
Operational Impact
- Cycle time reduction: Faster delivery to market/customers
- Capacity increase: Additional throughput without added cost
- Adaptability metrics: Measuring improved business agility
Strategic Advantage
- Market share changes: Competitive position improvements
- New opportunity capture: Enhanced ability to pursue growth
- Innovation metrics: Speed and success of new initiatives
Case Example: A manufacturing firm documented $4.2M in annual savings and 22% growth in high-margin business lines after implementing the 95% Efficiency Principle across operations and customer service.