Business Outcome KPIs

Business Outcome KPIs

Connecting to Bottom-Line Results

Financial Impact Metrics

Direct Financial Measures

  • Cost reduction: Total cost savings from implementation
  • Revenue growth: Attributable revenue increases
  • Margin improvement: Enhanced profitability metrics

Operational Impact

  • Cycle time reduction: Faster delivery to market/customers
  • Capacity increase: Additional throughput without added cost
  • Adaptability metrics: Measuring improved business agility

Strategic Advantage

  • Market share changes: Competitive position improvements
  • New opportunity capture: Enhanced ability to pursue growth
  • Innovation metrics: Speed and success of new initiatives

Case Example: A manufacturing firm documented $4.2M in annual savings and 22% growth in high-margin business lines after implementing the 95% Efficiency Principle across operations and customer service.

6 | 8